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Xerox Announces Updated Automated Process

admin : July 10, 2015 2:46 pm : main blog

Innovation is keeping Xerox busy! The industry giant has been working hard keeping up with shifts in business thanks to technological advances. We are helping businesses strive to be the best that they can be. This pertains to their practices, products, and performances. Automation has been the key component for success in the business world. To fulfill this need, Xerox has announced new offers that “enable faster deployment, scalability and time to value.” Business Wire highlights these two new features so that you can understand and assess the benefits of their new services. The first tools of the automation package are being provided as part of the Xerox®ClearSight™ suite of products and include Xerox ClearSight Automated Intelligence and Xerox ClearSight Case Management.

Xerox ClearSight™ Automated Intelligence

Xerox developed this general purpose software to mimic human actions by routing or processing data based on specific rules. The software works with any data source, including emails and spreadsheets. It can also be programmed to perform simple routines to complex processes. This software creates a user interface or communication link that can read data entering a specific process through a business app, web app or contact center and can direct the data to the appropriate application or process.

Xerox ClearSight Case Management

This robotic software controls the business process workflow plus what the users see on their computer screens, creating an easy-to-use, fully integrated product that can be deployed in various industries. The application eliminates the need for extensive agent training on where to find the answers to common customer inquiries. When handling a call, the application knows where to retrieve the correct information while recording and logging information from the entire call for future calls. This tool organizes information by topic and delivers it to the agent’s touch screen as an icon for easy access. This new management system is allowing us to focus on our customers rather than the screen and software in front of us.

Southwest Florida Office Solutions is offering these services to local businesses for their convenience. Imagine the easy and compatibility that the ClearSight management tools can provide you in your day-to-day work. Contact us to discuss your businesses future and how our many services can help propel you towards success.

 

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Going Mobile in the Workplace

admin : May 28, 2015 2:01 pm : main blog

Stay connected wherever you are! Mobile devices in the workplace, often referred to as BYOD (Bring Your Own Device), is changing the way companies are providing service to their customers. As users, we’re very attached to our mobile devices, extending that ease of use to a professional standpoint is simply the next step. Xerox is putting a focus on BYOD and making it easier for businesses to get connected to the apps and programs they really want on their smart phones.

Mobility is changing the way we work; we see it in the office and now we see it in the numbers:

  • 23% either have a company-provided mobile device or are reimbursed
  • 50% of American adults own a tablet.
  • 20% of workers use their tablets for work.
  • 35% of mobile workers still use their own smartphones and tablets for work.
  • In 2014, mobile app downloads amounted to approximately 180 million and are expected to reach 268 million by 2017.

Mobility is also changing the way IT is being done:

  • 87% of companies provide mobile workers with devices and cover costs.
  • 55% of companies expect work conducted on a mobile device to increase over the next year
  • 60% of mobile workers would like to print from their mobile devices.

SWFL Office Solutions has mobile-ready services to connect you to your office. Have the documents you need in your pocket no matter where you are. Mobile printing is just one of the many ways SWFL Office Solutions is making printing more convenient for Fort Myers businesses. Whether you’re at a meeting, at home, or simply away from the office, you can be connected to the Cloud, your most important documents, and print whenever and wherever you are. Convenient, easy, and reliable; just the way printing should be.

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Happy Earth Day

admin : April 22, 2015 7:41 pm : main blog

Happy Earth Day from your local Authorized Xerox Agent! SWFL Office Solutions is proud to provide office solutions from a leader in GREEN innovation. Xerox is leading the way  in innovative practices that are pushing the print industry and businesses towards sustainability.

Now more than ever it’s important to remember that Going Green is more than just a passing fad, it’s a necessity. Is your office taking big green steps? There are many ways you can implement green practices in you own office. Start small or jump into a sustainable lifestyle.

Xerox even has 7 quick tips that any office can do to implement an environmentally friendly workplace.

  1. Print double-sided.
  2. Recycle the paper you use, and use recycled paper in all parts of your business.
  3. Use equipment that has earned the Energy Star label and be sure the Energy Star features are enabled.
  4. Replace stand-alone office equipment with multifunction systems.
  5. Return print/copy cartridges and supplies for recycling.
  6. Use office equipment that was designed to be remanufactured or recycled (and do it!).
  7. Implement electronic content management and “end-to-end” solutions so you can scan straight into your electronic content repository and manage all of your paper-based processes digitally.

Sustainability can start in the office and trickle down into every facet of your work (and personal) life. Earth Day may be once a year but it’s more of a reflection than something we only do once a year. We should all be making sacrifices and striving to make the world a greener, better place to be.

SWFL Office Solutions is offering these greener products right here in Fort Myers, Sarasota, Naples, Estero, and beyond! Contact us today to see how we can help launch your business into the next level of green. We hope that you had a very Happy (and dry!) Earth Day!

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Everything You Need To Know About Solid Ink Technology

admin : March 24, 2015 4:09 pm : main blog

Sustainability is the name of the game and no one is taking it more seriously than Xerox. Our latest endeavor, as always, is environmentally friendly printing and nothing is causing a bigger stir than Xerox’ Solid Ink Technology. In short, “Solid Ink is formulated from a non-toxic, resin-based polymer, similar to a crayon. Solid Ink sticks are safe to handle and cannot spill, leak or smudge on your clothes.”

Solid Ink Technology is a sustainable means of printing without sacrificing high quality results. It’s easy to use and still maintains that superior print quality you expect from Xerox. It also:

  • Generates up to 90% less printing waste than comparable color laser printers.
  • Enables an incredibly low total cost of ownership.

The cartridge-free design and minimal packaging of Solid Ink also results in:

  • Less manufacturing
  • Less storage space
  • Better transportation efficiency

Solid Ink Technology is helping to propel the print industry into Smart printing. Xerox is leading the way in responsible environmental practices and will continue to do so thanks to innovations in technology and a conscious and creative team. Consider how much you spend on ink now, how many cartridges you dispose of. Imagine a recyclable solution. Solid Ink is superior in quality, resolution, and overall look. For a result that really pops off the page, Southwest Florida Office Solutions chooses solid ink over the alternatives. The results are staggering, colors bright, and resolution sharp; there is simply no comparison.

Southwest Florida Office Solutions is bringing Solid Ink Technology to Naples, Fort Myers, Estero, and beyond. Take the next step in fully-operational equipment, exquisite design, and consistent results. Contact us today to discuss how your business can deliver superior products every time you print. We are helping Southwest Florida companies take charge and rise above their competition with our office solutions.

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Why Bother With Office Assessments?

admin : February 24, 2015 10:05 pm : main blog

Southwest Florida Office Solutions is providing businesses with comprehensive office assessments that will get to the bottom of your print environment. Through analysis, a successful office assessment will reveal what you’re printing, how you’re printing, who’s printing and more. Many businesses, however, are asking themselves: Why bother? It’s not a priority for most businesses but it should be. Office assessments can identify some of the most important aspects of your print environment including how much you print, cost effective areas, and potential print waste.

People in the industry often call this “low hanging fruit”. Consider what machines you have in your office. Are they printers, copiers, multifunction devices? When was the last time they were properly maintained? Despite our technology housing the majority of business’ important documents, too often they go under-maintained. Take control of your day-to-day and solve issues before they become costly problems in your office.

According to InfoTrends , if you’re a medium size business doing $10 million a year, you could be spending anywhere from $200,000 to $300,000 a year on document and document related issues. “… companies spend between 2% and 3% of their annual revenues on documents and document-related issues. In addition, many of these companies cannot account for all their spending. Less than half did not know about document assessment and optimization solutions but were very interested in finding out more about them.”

Uncover the opportunities with Southwest Florida Office Solutions office assessments. Take the next step towards full office control by simply starting with your print environment. Businesses that control and maintain their printing structure experience a waterfall affect; one good deed affects the entire business. Contact Southwest Office Solutions today for a complete office assessment for your business. We focus on providing superior service at a consistent rate so that you always have support when you need it.

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SWFL Office Solutions 2015 Kick-Off

admin : January 29, 2015 2:59 pm : main blog

FullSizeRenderWhat a great beginning to 2015! All of us at SOS are looking forward to the new year and everything it’s going to bring us. We began our year with a trip to Las Vegas for the 2015 Xerox Agent Owner kick-off. We spent an incredible six days staying at the Mirage and enjoyed some fine dining at Tom Colicchio, the Jaeleo in the Cosmopolitan, and spent a few nights in the Mayfair bar.

The conference was fun, informative, and above all, exciting! The SWFL Office Solutions team met agent owners from all over the country. We got to discuss business opportunities and given previews on what Xerox has in store for us and our customers. 2015 is looking pretty exciting already! We are honored and proud to be announced as a Platinum Agency! Our superior customer service will only improve in the new year with exciting new products and procedure.

SWFL Office Solutions is now XPPS capable, giving us access to our customer’s machines dashboards. Through these dashboards we can monitor your machine’s capabilities, proficiency, and tackle issues before you even realize they’re there. Our technicians are offers superior customer service by sending supplies and placing service calls on your device so that your machine is always ready to go. Our team includes four full-time support staff that monitor dashboards on a daily basis, communicate with you, and ensure that you and your business are up and running.

Xerox also announced that they will be launching three new production printers, beginning with the Versant 80, a new light production machine, followed by several other exciting new additions. Look out for them at the end of the first quarter!

The team is looking forward to 2015 and its exciting new products and programs. Thank you for making us a Platinum Agency. Contact us to schedule an appointment with a member of our experienced team today.

Check back for our first quarter promo, coming soon!

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Happy Holidays From SWFL Office Solutions

admin : December 18, 2014 10:35 pm : main blog

“The best and most beautiful things in the world cannot be seen or even touched. They must be felt with the heart. Wishing you happiness.” – Helen Keller

Happy Holidays from everyone at SWFL Office Solutions!

We are so grateful for all of our customers and partners. 2014 was a big year for all of us! We opened another office right here in Fort Myers, making it our home away from home. Our Sarasota office is still up and running though, don’t worry! We love serving a larger area with our great, evolving team.

We’d like to take the chance this holiday season to extend our thanks and gratitude to all of our wonderful customers. It’s become a cliche, but we truly do have the best customers and clients in Florida! It’s a pleasure watching businesses thrive and grow right here in Southwest Florida. We truly live in paradise and shouldn’t take advantage of it!

As 2014 comes to an end, we welcome 2015 with open arms and a hunger in our hearts! We’re ready to take the world by storm! The team here is looking forward to expanding our customer base and helping even more business take a firm hold of their office equipment. Let’s make 2015 the best year SWFL Office Solutions has seen! D.M. Dellinger said it best;

“This is my wish for you: peace of mind, prosperity through the year, happiness that multiplies, health for you and yours, fun around every corner, energy to chase your dreams, joy to fill your holidays!”

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Print Works!

admin : November 18, 2014 6:45 pm : main blog

The statistics are staggering, yet more and more people are lead to believe that print is on its way out. Be it print media, publications, or documents, print is thriving. While technology is making our lives easier with by going digital, print is (and will always be) a noted and trustworthy means of communication. According to The Valassis Shopper Marketing Report, Millenials, long hailed as our digitized generation, rely on the following as their preferred source of coupons:

Mail: 61%

Newspapers: 52%

Internet (Download): 47%

Internet (Print At Home): 42%

Smartphone: 39%

The key is to use every form of medium for your business. Create a mix that’s effective in marketing, advertising, and produces results. A case study by Digital Nirvana highlights a successful merger between social media marketing and direct mail, promoting the opening of a new store. “5,000 mailers were sent out to gather demographic information of potential customers and to inform them of the branch’s opening. The postcards featured free food promotions that required online validation.” says Digital Nirvana. This is incredibly smart on several levels. By using social media as well as print, Chick-Fil-A was able to retrieve a quick survey, measure their online success, and on the opening day, a total of 14,000 customers came into the new store. 20% of those customers cited the direct mail and subsequent online promotion as the reason they decided to come.

Print, like most things, works when it’s done right. When paired with campaigns, promotions, or various other “call to actions”, the print medium can provide measurable success. One of the most notable reasons to commit to traditional print media is that it is seen as more trustworthy, even luxurious, than their digital counterparts.

“Clients are beginning to associate the tactile experience of print with luxury. Digital is cheap, fast, and easy. Who wants to be identified with any of those things?” says the Creative Director of Burt&Burt, Mary-Frances Burt.

In short, print isn’t going anywhere. Think of your own print preferences and transfer that to what your customers may think.

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“Toner Phoner” Scams

admin : October 20, 2014 7:15 pm : main blog

“Toner Phoner” scams, while not new, are unfortunately becoming more and more common. If you don’t know about these telemarketers that are posing as Xerox representatives, its time you get informed. All over the the country, telemarketer frauds are targeting existing Xerox customers and charging them for products they didn’t order. Southwest Florida Office Solutions is going to tell you what to look for and how to deal with a potential fraudulent situation.

What To Look For 

Invoice for goods not ordered: Look out for callers that attempt to obtain information such as your name, company, and address. What these fraudulent companies do is then ship supplies for un-ordered products and then bill you an excessive amount for them. Don’t find yourself paying for products you haven’t ordered.

Misrepresentation: Listen to the language that the caller uses. Are they using general terms and ideas? This may be a sign that they are not the experts that they’re making themselves out to be. If you feel wary, ask specific questions concerning price, quantity, and brand. Telemarketers are often aggressive as well and may pressure you into ordering products or providing unnecessary payment.

Free gifts: The caller may try to entice your company with free gifts. If you accept, they often send the gift with invoice attachments as well as products that you never ordered. This is frustrating and extremely costly.

Protecting Your Business From Fraud 

  • File a complaint with the Federal Trade Commission.
  • Designate specific people in your organization responsible for ordering supplies for your Xerox equipment.
  • Before paying invoices, confirm that the supplies were ordered, the pricing is correct, and the product has been delivered.
  • When contacted by someone selling supplies, ask for the person’s name, company name, and call back number. Be wary of anyone who refuses to provide this information.
  • If a supplier misrepresented their company or the goods, write the company a letter explaining why you are disputing the bill.
  • Don’t be pressured into paying. Fraudulent companies often use threat of collection or legal action to get payment.

As always, contact Xerox Corporate Security at 1-888-434-2020 with any questions or concerns.

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SOS Hires Service Technician

admin : September 22, 2014 6:34 pm : main blog

SWFL Office Solutions has recently hired a new member of our growing team! We are welcoming Mike Cermak, a Service Technician, to our SWFL team. Not only are we continuing to grow, but the addition of Mike as a Service Technician is bringing exciting new services to you. With our remaining team and our new additions, we can service any A4 device (desktop printer). We are equipped and able to service Xerox machines as well as any other brand or model. Receive all the help you need from one trusted office!

Now our Managed Print Services will be better than ever. Gartner, IDC, Forrester, and Quocirca agree that we’re industry leaders especially with our Managed Print Services. SWFL Office Solution is helping your business organize content, cut costs, streamline processes and print less with our services. Our services focus on five requirements; cost savings, sustainability, mobile printing, security, and automating paper-based processes.

As a full service provider, SOS also provides a variety of other document management solutions as well as maintenance solution offerings including:

  • On-Site Service
  • Depot Service
  • Network Connectivity
  • Full Service Maintenance Agreements
  • Customized Maintenance Agreements
  • Professional Services
  • Time and Materials Services

When you choose SOS, you know that you are receiving the support you need. We stand by all of our products and services. SWFL Office Solutions guarantees that our support and repair personnel are professional, continually trained, tested and certified. It is important to us that all of our customer’s receive timely and professional service care for all of their needs. Our professional technicians know the ins and outs of all of our products and processes. Contacting SWFL Office Solutions is easy with our technical maintenance service hotline number, 9:00am – 5:00pm, five days a week. Get the technical expertise you need by calling 239-529-6074 or 941-484-4767 for technical support service or email us at support@sosxrx.com.

 

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